Drving Lesson Promise

1. Recommend the very latest training methods and aids, to help you study for your theory and hazard perception test.
2 Design a course of practical training to match your specific needs from your first lesson through to your practical test moving on to motorway training, Pass Plus and advanced courses.
3 Provide relevant feedback during your lesson and, at the conclusion of each, record your development in your RDT Track Record.
4 Monitor your progress, advise and recommend the appropriate time to apply for your practical driving test, or if necessary reschedule a practical driving test appointment.
5 Provide training on a one-to-one basis with no other learner driver in the car.
6 Honour the full 60 minutes for each lesson, and multiples thereof, covering an introduction, the practical training and your de-briefing.
7 Always conduct themselves in a professional manner, and, whilst also having the authority to refuse or end a lesson early, will abide by the law and not discriminate against any learner.
8 Have the highest standards of personal conduct during the lesson, including:
Courteous and considerate service
Avoiding physical contact except in an emergency
Not smoking during any training
Restricting mobile phone calls to emergencies and those for your benefit

9 Provide a presentable, modern, properly maintained, dual controlled car on every lesson.
10 Always endeavour to be on time at the agreed meeting point, and be available for the full duration of the lesson booking subject to unforeseen circumstances beyond your Instructor’s control.
11 Endeavor to give you two working days (excluding Weekends & Bank Holidays) notice should a lesson need to be rescheduled subject to circumstances beyond your Instructor’s control.
12 Respond professionally to any worries or issues that you may have, trying to resolve them to your satisfaction, or if appropriate offer the name of the BSM Centre Manager to whom the matter should ultimately be referred in writing.

 

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